Privacy policy
Last Updated: June 2026
1. Introduction
The Care Home Designer Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, subscribe to our marketing communications or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
The Care Home Designer Ltd
44 Lingfield Approach
Leeds
LS17 7HJ
Email: sales@thecarehomedesigner.com
3. Information We Collect
Information You Provide
We may collect:
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Name
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Company name
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Billing address
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Delivery address
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Email address
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Telephone number
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Account details
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Order information
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Payment information (processed securely by third-party providers)
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Information provided through enquiries, contact forms or customer support
Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage information
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Pages viewed
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Referring websites
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Cookie and analytics data
4. Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
Contract
To fulfil orders, process payments, arrange delivery and provide customer support.
Legal Obligation
To comply with tax, accounting and regulatory requirements.
Legitimate Interests
To improve our website, prevent fraud, maintain security and develop our services.
Consent
For marketing communications and certain cookies where consent is required.
5. How We Use Your Information
We use your personal data to:
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Process and deliver orders
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Manage customer accounts
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Manage subscriptions and loyalty schemes where applicable
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Respond to enquiries and support requests
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Send order confirmations and delivery updates
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Send essential service communications
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Improve our website, products and services
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Analyse website performance
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Prevent fraud and maintain security
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Comply with legal obligations
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Send marketing communications where consent has been provided
6. Email Marketing & Communications
We use Omnisend to manage our email communications, including newsletters, promotional offers, product updates and account-related messages.
When you subscribe to our mailing list or opt in to receive marketing communications, your personal information, including your name and email address, may be securely transferred from Shopify to Omnisend for processing in accordance with this Privacy Policy.
Omnisend acts as a data processor on our behalf and is contractually required to keep your information secure, confidential and processed only in accordance with our instructions.
Lawful Basis
Marketing emails are sent on the basis of your consent.
Essential service emails are sent on the basis of contract performance or legitimate business interests.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in every marketing email we send.
Even if you unsubscribe from marketing emails, we may continue to send essential service communications relating to orders, deliveries, accounts or legal obligations.
Omnisend Privacy Policy:
https://www.omnisend.com/privacy-policy/
7. Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that enables us to sell products and services online.
Your information may be stored through Shopify's secure data storage, databases and applications.
Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
Shopify Terms of Service:
https://www.shopify.com/legal/terms
8. Payment Processing
Payments are processed securely through approved third-party payment providers.
We do not store complete payment card information on our own systems.
Payment providers comply with the Payment Card Industry Data Security Standard (PCI-DSS).
PCI-DSS requirements help ensure the secure handling of payment information.
9. Sharing Your Information
We never sell your personal information.
We may share information with trusted third parties who help us operate our business, including:
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Shopify
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Payment processors
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Delivery and fulfilment providers
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Email marketing providers, including Omnisend
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Website hosting providers
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Technical support providers
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Professional advisers
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Government authorities where required by law
All third parties are required to protect your information and only use it for the purposes for which it has been provided.
10. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection law.
11. Cookies & Analytics
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help websites function correctly, remember your preferences and provide information about how visitors use a website.
How We Use Cookies
We use cookies to:
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Enable essential website functionality
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Remember your preferences
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Analyse website traffic and performance
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Improve user experience
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Measure marketing effectiveness
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Support security and fraud prevention
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be disabled.
Examples include:
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Shopping cart functionality
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Customer login sessions
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Security features
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Checkout processes
Analytics Cookies
These cookies help us understand how visitors interact with our website.
We use Google Analytics to collect information about:
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Visitor numbers
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Popular pages
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Traffic sources
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Website performance
Analytics data is collected in an aggregated and anonymised form where possible.
Google Privacy Policy:
https://policies.google.com/privacy
Marketing Cookies
Where consent is provided, cookies may be used to:
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Measure advertising performance
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Improve marketing campaigns
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Understand customer journeys
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Deliver relevant advertisements
Third-Party Cookies
Some cookies may be placed by third-party services including:
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Shopify
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Google Analytics
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Omnisend
These providers may collect information in accordance with their own privacy policies.
Managing Cookies
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
You can also update your cookie preferences using the cookie settings available on our website.
Where required by law, non-essential cookies will only be used after obtaining your consent.
12. Data Retention
We retain personal information only for as long as necessary to:
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Fulfil orders
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Provide services
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Meet legal and accounting requirements
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Resolve disputes
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Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
13. Security
We implement appropriate technical and organisational measures to protect personal information against:
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Unauthorised access
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Disclosure
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Alteration
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Loss
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Destruction
While we take security seriously, no method of internet transmission or electronic storage is completely secure.
14. Your Rights
Under UK GDPR, you have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict processing
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Object to processing
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Request transfer of your information
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Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details below.
15. Children's Privacy
Our website and services are intended for adults and business customers.
We do not knowingly collect personal information from children under the age of 13.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page and will become effective immediately upon publication.
17. Complaints
If you have concerns about how we handle your personal information, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
ICO Website:
18. Contact Information
The Care Home Designer Ltd
44 Lingfield Approach
Leeds
LS17 7HJ
Email: sales@thecarehomedesigner.com
For all privacy-related enquiries, requests or complaints, please contact us using the details above.