FAQ's

We love receiving questions and it's always gratifying to provide helpful answers. From time to time, we are asked things we've not thought of before, which can lead to improvements or even a completely new product. There are questions that come up fairly regularly of course, and we've curated a list of the most common ones here so you can find an answer quickly.

Question: What colours are available?

Answer: “Any colour under the sun” as we like to say. In reality that means ‘if we can print it, you can have it’. With the additional options of brushed silver and brushed gold finishes for all our internal signs and the communication displays too.

Question: What’s the best way to order a Staff Display board?

Answer: Every home is different, so we make every display to order. Tell us the number of people you need to display and we’ll provide a visual and the cost.

Question: I need a sign, but I can’t find one on your website?

Answer: If we don’t have an existing design, tell us what you need and we’ll create one free of charge.

Question: I know I need to install the signs low down where everyone will see them, but I’m concerned they’ll get damaged?

Answer: Our signs are designed to be robust for this very reason. Our standard sign is very robust and safe. There’s a right way to secure the fittings and we provide a video that demonstrates a very simple trick to prevent the signs being undone. If the signs are required for a higher dependency environment or an anti-ligature product is required, all our designs are available in an anti-ligature format which enables the signs to be secured flush to the surface of the wall and the fixings are concealed.

Question: Can we change the personal details in the bedroom signs or do we need to order another one when someone new arrives?

Answer: This is the only sign you’ll ever need. The personal details are printed on a single sheet which is trapped between the layers of the sign. We provide a word template to make this simple.

Question: Can we get a Destination Point that relates to our locality? I can’t see one in your brochure.

Answer: Yes. This is an important part of what we do. The majority of Destination Points will be on generic themes that everyone can relate to, but’s important to have a locally themed Destination Point/s to reinforce the sense-of-place and remind people where they are.

Question: Can the Menu Board be personalised for the home?

Answer: Absolutely! Using titles, corporate colours and logo’s is an additional service we provide free of charge for most of our products.

Question: We love the Activities Board with the video screen, but where we need it, we don’t have a power-point. Do you have a version without the screen?

Answer: Yes we do – there are two further options, both of which can be found in the catalogue and online.